LED Questions about Manufacture, Warranty and Returns
Who is the manufacture of your product line?Holiday Creations© manufactures of our Full Wave Residential LED Christmas Lights. Diogen© manufactures of our Full Wave Commercial LED Christmas Lights. Replaceable bulbs are both Diogen© and Minleon© bulbs. Greenery is manufactured here in the USA by a private source and lighted with replacement LED C7 or LED C9 bulbs or string LEDs manufactured by Holiday Creations© or Diogen©.
What is the replacement warranty for the Residential and Commercial LED Chismtas Light sets?Residential LED Christmas Lights product is warranted for 90 day use for 3 years. If take down every year you will enjoy your lights for many years to come. Forever LED replaces the set the first season. After that season they are replaced by Holiday Creations© using there return policy enclosed in the packaging you received.
Commercial LED Christmas Lights product has a heavier gauge wire and a two prong screw together system that seals them from the weather. This completely closed system and unique end allows for permanent installation and has a 3 year warranty. Forever LED replaces the set the first season. After that season they are replaced by Diogen© using there return policy enclosed in the packaging you receive.
I do not like the style or color. Can I return the lights I bought?Yes, we need you to let us know that you are returning them, please e-mail us. Here is how you return the lights for replacement or money returned.
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E-mail what you are returning with the name you purchased them under.
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Return the items in the packages you received with all materials within the package.
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Forever LED 1805 W 2nd St Marion IN 46952
Once received and found in re-saleable condition, a check will be issued and mailed to you.
I received my LED Christmas Lights and only half of the string is working?The rectifier in the middle of the string has failed (probably at manufacturing). We have experienced less than 1/2% failure rating over the last 8 years. Although we would like to see none, this has not been possible to date. We are sorry for the problem. Please contact us for a new set at no cost to you.
If one bulb goes out will the other LED Christmas Lights stay on?Yes, as above in the defective rate this does not happen often, but it does happen. Our lights are parallel wired so that the lights stay on.
Lead in LED - I received my lights and there is a warning that my lights may have lead in them. Do I need to be concerned?The warning labels are the result of lead being added to a list of toxic materials that require disclosure pursuant to California’s Proposition 65. This law requires all products sold in the State of California that contains any amount of a listed toxic material to contain a warning label.
The lead in most light strings is an additive to the PVC wire covering. It acts as a heat resistant insulator and helps to stabilize the color of the wire. All PVC including, household drinking water, irrigation systems, appliances, extension cords (or any other wired product) contains some sort of metal stabilizer including lead, cadmium or tin.
These products do not pose a danger with normal use. You do not need to be concerned as the U.S. government has determined that they are safe when properly used. In the end follow some simple rules: Do not allow children to handle the strings and wash your hands after handling the product. Most important is to sit back and enjoy the lights and all the effort you put into your displays every year! In the end you are saving the environment from useless building of power grids and keeping our landfills light string free. And my favorite countless walks up the ladder to replace burnt out bulbs in the middle of winter!
If you have any other questions that are not addressed here please contact us, we will be happy to answer your questions.